Shipping policy
Thank you for shopping at Long Neck Life! We strive to make your experience as smooth and enjoyable as possible. Please review our shipping policy below for important details about processing and delivery.
Processing Time
- Order Processing: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
- Made-to-Order Items: Since many of our items are handcrafted and made-to-order, please allow the full processing time to ensure quality.
Shipping Methods & Delivery
- Free Shipping: We’re pleased to offer FREE shipping on all orders directly to your home or as a gift to someone special.
- Domestic Delivery: Once processed, orders typically arrive within 3-7 business days using trusted carriers.
- International Shipping: Currently, we primarily serve domestic orders. If international shipping becomes available, details and timelines will be updated here.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
- Delivery Issues: If you have any questions about your order status, please contact our customer service team at [your email address].
Damaged or Lost Items
- In-Transit Issues: If your order arrives damaged or is lost in transit, please reach out to us immediately with your order number and details. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or refund as needed.
- Packaging: We take great care to package our items securely. However, if any damage occurs during shipping, please document it with photos and contact us promptly.
Contact Us
If you have any questions or need assistance regarding your shipment, please contact our support team at [your email address]. We’re here to help!
Please note: This policy is subject to change. Any updates will be posted on this page.
Thank you for choosing Long Neck Life—we look forward to serving you!