Refund policy

Long Neck Life Return & Refund Policy

Thank you for shopping with Long Neck Life! We are committed to ensuring your satisfaction with every purchase. Please review our policy below for information on returns, refunds, and exchanges.

1. Returns

  • Eligibility:
    If you are not completely satisfied with your purchase, you may return most new, unused items within 30 days of delivery. Items must be in the same condition you received them, with all original tags and packaging intact.
  • Non-Returnable Items:
    Custom or personalized items, digital downloads, and items marked as final sale cannot be returned.

2. Refunds

  • Processing Refunds:
    Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Partial Refunds:
    In certain situations (such as items not in their original condition or missing parts for reasons not due to our error), partial refunds may be granted at our discretion.

3. Exchanges

  • Exchange Process:
    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email/contact link] to arrange for an exchange.
  • How to Initiate an Exchange:
    Please include your order number and a description of the issue when contacting our support team.

4. Return Shipping

  • Customer Responsibility:
    Unless your return is due to an error on our part or a defective product, you will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.
  • Shipping Costs:
    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

  • Reporting Issues:
    If you receive an item that is defective or damaged upon arrival, please contact us immediately at [your email/contact link] with photos and a description of the issue. We will work with you to resolve the issue promptly.

6. Contact Us

  • Questions:
    If you have any questions regarding our Return & Refund Policy, please contact our customer service team at [your email/contact link]. We’re here to help!

At Long Neck Life, your satisfaction is our top priority. We appreciate your business and strive to make your shopping experience as smooth as possible. Thank you for choosing us!